The role of AI and chatbots in enhancing international customer experience
1 Department Computer Science, queen's university, Bangladesh.
2 Department CHIF Advisor, SHOPAN BD, Bangladesh.
3 Department marketing head, SHOPAN bd, Bangladesh.
4 Department Computer Science, queen's university, Bangladesh.
5 Department Computer Science, University of Science and Technology Chittagong, Bangladesh.
6 Department Computer Science, International Islamic University Chittagong, Bangladesh.
Review
Open Access Research Journal of Science and Technology, 2022, 06(02), 076-085.
Article DOI: 10.53022/oarjst.2022.6.2.0077
Publication history:
Received on 04 October 2022; revised on 20 December 2022; accepted on 28 December 2022
Abstract:
The area of the implementation of Artificial Intelligence and chatbots in customer service systems became a field of radical change in the global business environment. With most companies having a wide and geographically spread customer base, the importance of intelligent systems with the ability to support their customers as an intelligent system that provides responsive, consistent and multilingual support has increased massively in the corporate world. AI technologies can provide sophisticated features like real-time interaction, analysis of behavior, and automatic decisions, which would allow businesses to execute the need of quickness, individualization, and accessibility. Chatbots specifically have become an affordable way of ramping up the reality of customer interactions without having to cut costs and compromising on the quality of services a company offers to its customers in different regions and time zones. This study discusses the strategic importance of AI and chatbots in terms of improving international customer experience, in terms of some of the main dimensions which include personalized service delivery, multilingual communication, operational efficiency, and data-based insights. It also explores issues on emotional responsiveness, cultural adjustment, ethical issues involving automation and data privacy. Coming through the evaluation of the industry functionality and case study, the paper shows that the application of AI-based systems is not only related to enhanced customer satisfaction but also to long-term brand reliability and competitiveness in the global market. The research results support the relevance of matching technological innovation with culturally reformative approaches to customer involvement to assume long run service quality around the world.
Keywords:
Artificial Intelligence; Chatbots; International Customer Experience; Data Analytics; Global Market Competitiveness
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